APPLICATION OF THE HUMAN ORGANIZATION TECHNOLOGY AND BENEFIT (HOT Fit) METHOD FOR EVALUATION OF SUCCESS LEVEL OF SYSTEM SERVICES (Case Study: Academic Information System (SIMAK) Version 2 Khairun University Ternate)
DOI:
https://doi.org/10.33387/jati.v1i1.31Keywords:
Hot Fit, Evaluation, Information System, SIMAK Khairun UniversityAbstract
Academic services at SIMAK version 2 at Khairun University, Ternate are still fairly new, so the service system does not yet know the extent of SIMAK's success as long as the user accesses or uses the SIMAK. The purpose of this study was to find out how the results of the evaluation of the success rate of services at the Academic Information System (SIMAK) version 2 of Khairun University were. The method used in evaluating the level of service success at the Academic Information System (SIMAK) version 2 of Khairun University uses the HOT Fit (Human Organization Technology And Benefit) method, which consists of 7 characteristics, namely System Quality (Ks), Information Quality (Ki), Service Quality (Kl), System Users (Ps), User Satisfaction (Kp), Benefits (Mn), and Organizational Structure (So) using purposive sampling technique. Based on the results of the assessment of each user (users) knowing the results of the application of the Human Organization Technology And Benefit (HOT Fit) method in evaluating the success rate of the Academic Information System (SIMAK) service version 2 Khairun Ternate University, the results of this study show that each user (user), ( 1) Student users get a poor interpretation score with a score of 5.75 (2) Lecturer users get a poor interpretation score with a value of 5.70 (3) Operator or Administrative users get a poor interpretation score with a test score of 5.77 overall of each variable based on the HOT Fit method.
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